Help at Youen Jacob Photography
Below are some help topics that you may find useful. We will be adding to this list over the following weeks.
Where are my pictures?
If you have been granted access to a gallery, log in first, then click on My Pictures next to your name toward the top left corner of the screen.
What is My Pictures?
My Pictures are galleries that have limited access to them that you have access to.
Will the pictures I select stay in my shopping cart?
Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself.
I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, click on the forgot password link on the login screen.
I have been sent access information for a gallery, what do I do?
Click the Access Gallery link. Enter in the access code on that page. If correct, you will be able to view the gallery. If you have an account and are logged in, then you will only have to do this once and this gallery will be listing in My Pictures.